Contact Us

If you want to know more, check out our FAQs, or get in touch by filling in your details below.

Your privacy is important to us. Please reference our Privacy Policy to understand how your personal information will be managed.

Potato smiles
Contact Us
ASK US ANYTHING
Is this the first time you have purchased this product?

Product Name

Please state the full product name located on the front of the pack indicating the bag size and cut type e.g. Home Chip Crinkle Cut 1.5kg.

Quality Number

Please state the Quality Number located on the back of the pack in the best before panel.

Best Before

Please state the best before end date as shown on the back of the pack e.g. 03/2025.

Use by

Please state the Use By Date located on either the bag or the cardboard sleeve e.g. 15/04/2025.

Store Name (where product was purchased)

UPLOAD A FILE OR PHOTO

Please attach a clear photo of the best before panel/quality number box on your pack, along with photos of the affected product. You can attach three photos in total to support your enquiry. (The total size must not exceed 12MB)

Contact Detail

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with our Global Privacy Policy

For product, allergen and nutritional enquiries, you can contact us via the above web form.
You can phone us on our UK careline number 0800 146573 / ROI careline number 1800 409623 – we’re available Monday to Friday 9am to 5pm except Bank Holidays.
Or you can write to us at the below address including the following details:

 

Full Name
Address
Contact number/email address
Product name and pack size
Quality number including printed time
Store name and location where product was purchased

 

Send to:
Customer Experience Team
McCain Foods (GB) Ltd
Havers Hill
Scarborough
YO11 3BS

 

or all other enquiries please contact our Head Office on 01723 584141.

 

Or write to us at:
McCain Foods (GB) Ltd
Havers Hill
Scarborough
YO11 3BS

FAQs

Got a question about our spuds? Or how we make them into chips?

Have a look at our most frequently asked questions below and you should find what you’re looking for. If not, fill out the form above and we’ll be more than happy to help.